---
title: Peach AI Agents
slug: peach-ai-agents
docTags: 
createdAt: 2025-03-25T06:34:17.390Z
---

## Introduction

Peach AI Agents are smart, conversational assistants that live only on **WhatsApp**.

Think of them as **always-on assistants** who handle repetitive conversations for you, 24/7, without needing you or your team to jump in every time.

But here's the thing: these aren't generic bots. We don’t give you some **prebuilt** bot and say “go figure it out.”
You decide exactly what your agent should do, whether that’s helping a customer buy something, collecting feedback after a service, or building something totally unique that **supports your workflow.**

And the best part? You just fill in a few simple prompts. We guide you step by step, and the agent is **trained with your context.** You can even upload a doc (like a product sheet, FAQ, or internal guide), and your agent will use that to answer questions. So it always sounds like you, not a random chatbot.

## 🔄 How You Go From Idea → Live Agent

Let me break down the full lifecycle. This is the flow I recommend for every agent you build:

### 1. Build

- Choose the type of agent you need: **Sales, Feedback, or Custom.**
- Fill in **simple prompts.** Just answer like you're explaining to a customer.
- Upload a **knowledge base document** if needed (for example, a pitch deck or product FAQ).

### 2. Test

- Pretend you’re the customer.
- Ask **vague, or edge-case** questions.
- See how the agent responds. This is where you’ll start to see it sound like your team, not a bot.

### 3. Share Internally

- Let a few people on your team try it, like sales, marketing, or support.
- They’ll spot things you didn’t and **give feedback from different perspectives.**

### 4. Refine Prompts

- Make tweaks based on internal feedback.
- Improve the flow, clarity, or add fallbacks to make the agent **more natural and helpful.**

### 5. Publish

- Once you're happy, hit publish.
- Your agent goes **live on WhatsApp** and starts doing the job you trained it to do. Instantly.

## 🧠 Types of Agents You Can Create

Here’s a quick overview of the three agent types we offer right now and how each one works.

### 1. Sales Agent

This is the one for helping you close, whether that’s selling directly, answering product questions, or guiding people to a decision.

**You’ll define:**

- **Business Goals - **What you're trying to achieve (for example, drive purchases, explain product tiers, qualify leads)
- **Qualification Criteria -** What makes a lead “qualified” for your business
- **Product Details -** What the product is, how it works, and why it’s great
- **Purchasing Instructions -** What the next step is (like triggering a Peach UI app, opening a checkout link, or sending someone to a form)

### 2. Feedback Agent

Use this when you want to hear from customers, not just ratings but real insights.

**For example:**

- Ask people what they thought about your service after a visit
- Collect feedback about a new feature or product launch
- Understand why someone didn’t convert

**You’ll define:**

- **Context -** What kind of feedback you're looking for
- **Feedback format -** How you want them to answer (open-ended, NPS rating, etc..)

### 3. Custom Agent

This one’s where you can get creative.

**Let’s say you want to:**

- Train your product team using a **quiz-style** chat flow
- Gather **deep, open-ended responses** from power users about what they love or what’s missing
- Create an interactive story to onboard new users
- Build a fun campaign companion, like a mini-brand mascot that people can chat with during a launch

This agent is built entirely from your prompts. You control the opening, tone, flow, and how it interprets the responses.

**You’ll define:**

- **Conversation prompt -** how it starts and what it should achieve
- **Analysis prompt -**  what it should extract or tag from each response

If you’ve got an idea and don’t know where it fits, this is usually the agent to use.

## ⚙️ How It Works

Your agent:

- Lives entirely on WhatsApp
- Follows your prompts to guide the conversation
- Uses any document you’ve uploaded **to answer questions with context**
- Can hand over **to a human or trigger follow-up actions **if needed


No code. No complex setup. Just you, your use case, and a little creativity.

## 🛠️ Getting Started

1. Pick the agent type that matches your use case
2. Fill in the prompts — think of it like briefing a new teammate
3. Upload a doc if your agent needs extra knowledge
4. Test the agent yourself **(use edge cases)**
5. Share it with your team and refine
6. Go live and let it run


That’s it. Your agent will start talking to people on WhatsApp and doing real work for you.

****