Why are my contacts or messages missing?
After you connect Peach CoPilot, new WhatsApp Business messages should sync automatically. Older chat history depends on Meta's history sharing flow and the timing of your setup.
It is possible for contacts to appear before messages, or for new messages to work while older history is still missing.
Real-time messages vs past history
Peach CoPilot handles three kinds of data:
Data | What it means |
|---|---|
Real-time messages | New WhatsApp messages received after your number is connected. |
Past history | Older WhatsApp Business chats imported from Meta after setup. |
Media | Meta shares only media for the past 14 days at the time of historical sync. |
If real-time messages work, your CoPilot connection is active even if older history is incomplete.
Why older chats may be missing
Older messages may be missing when:
- History sharing was declined in the WhatsApp Business app.
- The Meta history-sharing prompt expired.
- Meta has not finished delivering the history payload yet.
- The browser completed Meta signup but Peach did not receive the final callback.
What to try first
- Send a new test message to your WhatsApp Business number.
- Wait one minute.
- Ask ChatGPT or Claude to find the latest messages.
If the new test message appears, real-time sync is active. The issue is limited to older history.
If contacts appear but messages do not
This usually means contact sync completed, but chat history was not shared, has not arrived yet, or was outside Meta's history import window.
You can continue using CoPilot for new messages. If past history is important, contact Peach support quickly so they can check whether a safe re-authorization is still possible.
If ChatGPT or Claude says there are zero messages
Check that:
- Your WhatsApp Business number is connected in Peach.
- Your AI client is authorized to Peach MCP.
- You are asking for messages, not unsupported Core-only conversation tools.
- You have received at least one new WhatsApp message since setup.
Try asking:
Find my latest WhatsApp Business messages in Peach and summarize them.History sharing declined
If you declined history sharing, CoPilot can still work for new messages. Older chat history may not be available unless you reconnect and approve history sharing within Meta's allowed window.
Do not disconnect randomly if you are unsure. Contact Peach support first, especially if your current real-time messaging is already working.
Enabling history sharing later
If you declined history sharing, but want to enable history sharing, you can do that by first disconnecting your existing number on Peach and on WhatsApp Business accounts and re-connect your WhatsApp Business App to Peach CoPilot. You will NOT lose your data and past messages if you do this. However, please note, Meta might not allow this to happen repeatedly - so do it with caution.
To reconnect your number, follow the steps below:
- Go to the Account page on Peach CoPilot. Disconnect your Phone from Peach.
- Navigate to Settings -> Account -> Business Platform -> Peach -> disconnect on your WhatsApp Business App.
- Go back to Peach CoPIlot and initiate onboarding.
Do not disconnect randomly if you are unsure. Contact Peach support first, especially if your current real-time messaging is already working.